- STORE REVIEWS
- PRODUCT REVIEWS
2005-12-21
1/5
"Ordered a radio and paid extra for priority shipping so as to have it by Christmas.
12 days later and quickly approaching Christmas no radio and no response to several emails to company. Made 1 phone call and got attitude from woman who's opinion seemed to be "you'll get it when you get it. Why are you calling me?"
I'll never order from them again and will spread the word to any one who will listen as to my experiences with them. Some how the concept of simple service is beyond thier capabilities."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Resolving problems
Being trustworthy
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
